Questions salon owners ask
The ones that come up on every first call, answered plainly.
Do our stylists give medical advice?
Never. Every evaluation and prescription is handled by independent, licensed clinicians at Beluga Health. Your team introduces the program and points the client to the clinician, and that is the whole of their involvement.
What can clients actually be prescribed?
Hair loss treatments for women and men, support for shedding after rapid weight loss, prescription scalp treatments, menopause and hormone therapy, medical weight management and vitality support, each only where a clinician determines it is clinically appropriate. Not everyone qualifies.
Is any of this FDA approved?
Topical minoxidil is FDA approved for both male and female pattern hair loss, and oral finasteride is FDA approved for men. Several other options a clinician may consider, including oral minoxidil and spironolactone, are prescribed off-label at the clinician's discretion. Compounded medications are prepared by state-licensed pharmacies and are not FDA approved.
Can we promise clients their hair will grow back?
No, and neither can we. No result is promised anywhere on a storefront, and any claim like that would breach both our advertising rules and the FTC's. What is offered is access to a clinician, not an outcome.
We rent chairs. Can independent stylists take part?
Yes. Close to half of US stylists are self-employed with their own client book. A booth renter, a single barber or a whole salon group can each have a branded storefront.
How do we get paid?
You are the seller of record. You buy the program at one published wholesale price, set your own retail price and keep the margin. No money changes hands for sending business in either direction.
Do we see our clients' medical information?
No. Records stay with the clinical team under HIPAA. You receive aggregate, de-identified reporting only, and your staff never access a client record.
What does it cost us to run?
Nothing. No setup fee, no software licence, no staff to hire, no stock to hold and no clinical operation to run.
What about clients on Ozempic who are shedding?
It is a real and documented pattern, and it is usually temporary. The clinician assesses it properly rather than guessing, which is exactly what your client cannot get from a shampoo aisle.
Which states can we launch in?
Wherever clinician coverage is live, which is expanding. Tell us your state on the partner form and we will confirm before you commit to anything.
What risk do we still carry?
This is a narrower risk, not no risk. You do not prescribe, diagnose, dispense or hold patient health information, and you never buy, own or sell the medication, so clinical negligence, drug product liability and a health-data breach sit with the medical group, the pharmacy and us. What stays with you is your own business: your marketing, your staff and how you sell. Worth asking your broker whether your existing liability and cyber cover already respond to those. This is not legal or insurance advice.
